We believe in clear, fair terms. This policy explains how cancellations and refunds are handled for our services.
Cancellation Window
Cancellations must be requested in writing (email to support@weareihsolutions.com). If a project is cancelled before any work has started and before any third-party costs have been incurred, a full refund of amounts paid may be issued.
Once work has begun, refunds are calculated based on the work completed and approved up to the cancellation date, as described below.
Milestone-Based Refunds
For fixed-price projects structured around milestones, refunds are prorated based on milestones that have been completed and approved. Work completed and approved is non-refundable. If a project is cancelled mid-milestone, the partial work in that milestone may be billed on a pro-rated basis.
Non-Refundable Items
The following are non-refundable:
- Work that has been completed and delivered/approved
- Third-party costs already incurred on your behalf (e.g., domain registrations, hosting, software licenses, stock assets)
- Retainer hours already used
- Custom assets (designs, code, content) created specifically for your project after approval
How to Request a Refund
To request a cancellation or refund, email support@weareihsolutions.com with your name, project details, and the reason for your request. We will review and respond promptly.
Processing Time
Approved refunds will be processed within 5-10 business days to the original payment method. Please note that your bank or card issuer may require additional time to post the credit to your account.
Contact Us
Questions about this policy? Contact us at support@weareihsolutions.com or [PHONE NUMBER - TO BE ADDED].